You may return any new, unopened items which have NOT been made to a specific size at your request, within 30 days of delivery for a full refund. If anything has been made specifically for you and is damaged or is not what you ordered then of course you can return such an item. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Made to Measure Curtains
All Made to Measure curtains are usually shipped within 15 working days from the date of order. Occasionally a fabric may be out of stock or only available in limited quantities. If this is the case you will be notified by us and given a new estimated shipping date. Please note that any dates quoted for delivery are approximate only. If the fabric is discontinued or no longer available, we will not be able to accept your order, and you will be informed as soon as possible. you may of course re-select or have a refund..
Made to Measure products cannot be returned unless there is a manufacturing fault. We emphasize to you that it is your responsibility to ensure that the sizes you give us are correct. If you are in any doubt for any reason please do get in touch. You may also sent photos etc. We always recommend ordering a sample before placing your order to make sure that you are happy with both the colour and texture of your chosen fabric. By placing an order for Made to Measure products on our site, you confirm that the specifications/measurements for your curtains are correct and that you understand that we cannot refund due to you giving the wrong sizes. If we supply them to you to your specifications then these are non-refundable once purchased.